We offer shipping countrywide, including outlying territories.

The exact shipping costs are calculated based on the destination and the weight of the items in the customer's shopping cart. Customers can view the shipping costs during the checkout process before completing their purchase.

Gauteng orders typically arrive within 1 day while the rest of countrywide orders may take up to 3 days depending on location. Sofa sets may take longer because they are sent with specialized carriers, delivery time estimates will show at checkout.

For full details please view our Shipping policy.

Yes, we communicate with our customers, our customers are informed of every step either via sms or email.

No. We treat our customer orders very seriously. Every order is double checked, professionally and very securely packaged, and only sent with our own reliable logistic partners we have built relationships with over the years.

Besides the above, until your order is received in your possession and everything is ok, then only do we consider the order concluded.

Yes, if you’re not totally satisfied, simply return the items to us in their original condition and packaging, sealed, un-used or missing any accessories within 30 days of purchase. We don't charge any return shipping fees and any return administration fees.

Please note:

- Refunds will always be made back to the original method of purchase.

- Any shipping fees paid during purchase are non-refundable unless faulty or being exchanged.

We will give you a full refund when products are returned to us in new, unused and re-saleable condition, with the packaging. You can return most of our products. Just to let you know, we are unable to offer refunds or exchanges for couches including sofa sets and discounted items. Unless faulty, we may refuse the return or offer a refund card if the returns criteria are not fully met.

For full details please view our Return policy.

Contact our support team using the customer support links below and we'll provide you with a shipping label.

We're only able to provide free returns on orders from South Africa. Frequent returns will be subject to review by our customer support team.

Yes. Our website is equipped with a 256-bit SSL certificate. This is 256 bit encryption, which is considered one of the most reliable.

We offer three secure ordering methods so that you can choose the option that works best for you.

1. ORDER ONLNE

Placing an order on Nuvo Italia is safe, easy, and fast. You can check your order status and make changes every step of the way using My Account, which can be easily browsed through the links on the right-hand side of the page.

2. CALL US

Nuvo Italia Concierge is available 6 days a week:

Mon – Fri: 8AM – 4PM

Sat: 8AM – 1PM

All times GMT.

Call us at 031-207-6821 and we'll not only set up the order for you but answer any questions you may have.

3. MESSAGE US 

If you’d prefer to communicate by sms or Whatsapp, we are happy to chat during concierge hours above and on Sundays: 10AM – 1PM (All times GMT). 

Message us on Whatsapp at +27847863074 and we'll answer any questions you may have. 

A quote will be sent if an order is being made. (For more information, see below).

ORDER CONFIRMATION

After your order is completed, you will be sent a confirmation email to the email address provided. Included will be an order number – this is your reference number in case you have any questions about your order. Please review the order summary to confirm your order information is correct, proceed to payment options by clicking the Checkout button and then save the confirmation email as a receipt of your purchase. If you don’t receive a copy, first check your junk mail and then check My Account or contact us.

If you’d like another copy of your receipt, you can always go to My Account and click View Order Status within the My Orders section.

USING PROMOTION CODES

If you receive a promo code, be sure to enter it during checkout so that it can be applied to your order. Promo codes apply to most of our products but may have some restrictions; these may be based on timeframe, type of product, or brand.

Instant EFT with Peach Payments

EFT/Bank Transfer

Cash

*No card machine in-store.

Sales and Promotions:
We love a good deal as much as you do. Throughout the year, we offer very special promotions and discounts to our customers. We don't know if and when an item will go on sale, but when it does we can't wait to share the good news! Subscribe to our newsletter for updates.

Apply a Gift Card or Promo Code:
Gift cards and promo codes can be applied on the payment page of checkout. Simply fill your cart with your favorite items and apply your code in the designated field. Your grand total will immediately reflect the discount.

ORDER ACKNOWLEDGEMENT

Once your order has been placed, we will send an email acknowledging both your order and the sale price. This email will also include the contact information for the team handling your order.

REVIEW, CONFIRMATION AND UPDATES

The team handling your order will review your order to verify your items. A sales consultant may contact you to discuss your options that may not have been available online.

DELIVERY SCHEDULING

Once your pieces are available and processed (which is usually done the same day of the order), our team will arrange delivery!

We strive to deliver at your convenience and usually have several days of the week on which we regularly deliver. One to two days before scheduled delivery, your team will provide a 3 hour window for when you can expect your furniture. Due to complicated delivery schedules, NuvoItalia is not able to guarantee a specific delivery time. At your request, however, we will gladly contact you an hour prior to scheduled delivery.

Items are monitored every step of the way.

To quickly see an estimated delivery date, navigate to My Orders. Each item (plus all the information you might need to know about it) will have its current status and estimated arrival date. From there, the exact location of your item can be found by clicking Track Your Package.

On the “Track Your Package” page, you can opt in or out of text notifications to get real-time updates about the status of your order. Either way, we’ll keep you in the loop and send you a confirmation email with all the tracking information as soon as the item has shipped!

Yes you can. Pickup is available at our store located at:

222 Felix Dlamini Road, Durban, Just off the N3 when you enter Durban

Once your order is Ready for Pickup, you will receive a notification, usually within an hour during business hours. Once you have received the Ready for Pickup notification, your order can be picked up.

Yes, with every order an invoice is generated and emailed immediately to our customers.

We are based in Durban, KZN. Come visit us at our showroom on 222 Felix Dlamini Road. All our items are on display.

No, we don't.

Our store has been open since 1st May 2008.

We are direct suppliers to the public, thereby ensuring the quality of our products and competitive prices on our items.

We believe there is no rush to purchase something out of budget or do a sale, when a customer is ready then they can purchase any of our items at an affordable price. We can hold an item for a period of time within reason, without any deposit until the customer is ready to make the purchase.